Communications management process
Communications management plan
What should be reported
Information distribution
Lessons learned
Communications model
-Nonverbal
-Percent of communication that is nonverbal
-Paralingual
-Active listening
-Effective listening
-Feedback
Communications methods
-formal/informal written
-formal/informal verbal
Communications channels
Percent of time a project manager spends communicating
Rules for meetings
Issue logs
Communications blockers
Control of communications
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