Quality Management key issues

Quality management process
Definition of quality
Quality baseline
Metrics
Processes
Quality management plan
Process improvement plan
Continuous improvement
Process analysis
Quality control tools
Control chart
-special clause
-control limits
-mean
-specification limits
-out of control
-rule of seven
Pareto chart
-80/20rule
Cause and effect diagram
Prevention over inspection
Gold plating
Just in time
Quality audits
ISO 9000
Total quality management
Responsibility for quality
Cost of conformance and nonconformance
Cost benefit analysis
Benchmarking
Design of experiments
Cost of quality
Marginal analysis
Checklist
Population
Sample
Statistical sampling
Normal distribution curve
Mutually exclusive
Probability
Statistical independence
Standard deviation
3 or 6 sigma
Flowchart
Run chart
Scatter diagram